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| 신규 | 진행 | 의견 | 완료 | 거절 | 접수(Receipt) | 정보 요청(Request Information) | 원인 분석(Analyze the Cause) | 작업 및 검증(Works and Validation) | 결과 회신(Reply to Results) | 적용 대기(Waiting for Application) | 적용(Application) | 모니터링(Monitoring) | 완료(Completion) | 종결(Closing) | 등록 | 배포 | open | closed | Total | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 즉시 (critical) | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 긴급 (urgent) | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 높음 (high) | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 보통 (medium) | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 낮음 (low) | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
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